RETURNS POLICY

Returns Policy

We're confident that you'll love your new Leelo as much as we do!

We have a 30-day return policy, meaning you have 30 days from receiving your item to request a return for store credit, which can be used to exchange your item.

Return Requirements

To be eligible for a return:

• Items must be unworn, unused, with tags attached, and in original packaging.
• Items must be free from deodorant marks, makeup stains, lint, pet hair, or odours.
• Ensure items are neatly folded and in original condition.

IMPORTANT: If your return does not meet these requirements, a $10 cleaning fee per item will be deducted from your store credit.

By initiating a return, you acknowledge and agree to the above terms.

How to Start a Return

1. Print and complete the returns form (or include your order number and item details inside the package if you don't have a printer).
2. Drop your return off at your local post office – we recommend using tracked shipping.

Exchanges

Exchanges are processed as store credit. Once your return is approved, you'll receive store credit to place a new order for your desired item.

Return Shipping: The customer is responsible for the return postage.
Lost Returns: Leelo Active is not responsible for lost or damaged returns in transit. Please keep your tracking details.

Faulty Items

Check your order when it arrives! If it's faulty, damaged, or incorrect, contact us immediately at info@leeloactive.com.au, and we’ll sort it out.

• Faulty items must be returned within 30 days.
• If confirmed faulty, you’ll receive a replacement or refund, and we’ll cover return shipping.
• After 30 days, faults are considered wear and tear and cannot be returned.

Not sure if your item is faulty?
Crease lines from folding during transit are normal and will disappear after washing or steaming.

Store Credit & Refunds

• Refunds are ONLY issued for faulty or damaged items.
• If an item doesn’t fit or you change your mind, we offer store credit instead of a refund.
• Store credits will be emailed once the return is approved, typically within 2-3 business days. (Check your junk mail!)

Non-Returnable Items

Unfortunately, we cannot accept returns on:

• Gift cards
• Socks
• Hats
• Clearance items

Clearance Items

All clearance items, meaning those purchased from the sale section of our website, are final sale and cannot be returned or exchanged. If you have any questions before purchasing, please reach out to our team!

For any questions, email info@leeloactive.com.au – we're happy to help!