RETURNS POLICY
Returns Policy
We're confident that you'll love your new Leelo as much as we do!
We have a 30-day return policy, meaning you have 30 days from receiving your item to request a return for store credit, which can be used to exchange your item. Refunds are only issued for faulty or damaged items, or if the items were purchased at full price (no discount code was used).
Please note: Items purchased on sale, during a promotion, or with a discount code are not eligible for a refund. These orders may still be returned for store credit if they meet the return requirements below.
It is the customer’s responsibility to read and understand our store policy before purchasing.
Return Requirements
To be eligible for a return, items must be:
✔ Unworn and unused, with tags attached and in their original packaging
✔ Free from deodorant marks, makeup stains, lint, pet hair, or odours
✔ Neatly folded and in original condition
Important: If items are returned with deodorant, makeup, pet hair, or odours, a $10 cleaning fee will be deducted from your store credit.
By initiating a return, you acknowledge and agree to these requirements.
How to Start a Return
By continuing to the returns form, you confirm that you have read and understood our policy and agree to follow these guidelines. Please respect our team and the return process.
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Print and complete the [Returns Form](or include your order number and item details inside the package if you don’t have a printer).
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Drop your return off at your local post office – we recommend using tracked shipping.
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Please note, we have updated our return address:
LEELO ACTIVE C/O FUTURE FULFILMENT
5/533 FRANKSTON-DANDENONG RD
DANDENONG SOUTH VIC 3175
Exchanges
Exchanges are processed as store credit. Once your return is approved, you’ll receive store credit to place a new order for your desired item.
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Return Shipping: The customer is responsible for return postage.
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Lost Returns: Leelo Active is not responsible for lost or damaged returns in transit. Please keep your tracking details.
Faulty Items
Check your order when it arrives! If it’s faulty, damaged, or incorrect, contact us immediately at info@leeloactive.com.au and we’ll sort it out.
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Faulty items must be returned within 30 days.
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If confirmed faulty, you’ll receive a replacement or refund, and we’ll cover return shipping.
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After 30 days, faults are considered wear and tear and cannot be returned.
Not sure if your item is faulty?
Crease lines from folding during transit are normal and will disappear after washing or steaming.
Refunds & Store Credit
Refunds are only issued for items that are faulty, damaged, or purchased at full price with no discount code applied.
Items purchased on sale, during a promotion, or with a discount code are not eligible for a refund. These orders may still be returned for store credit if they meet the return requirements above.
If an item doesn’t fit or you change your mind, we offer store credit instead of a refund. Store credits are emailed once the return is approved. Please allow 3–4 business days for processing after your return is received at our warehouse (check your junk mail!).
Non-Returnable Items
We cannot accept returns on:
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Gift cards
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Socks
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Hats
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Clearance items
Clearance Items: All clearance items (purchased from the sale section of our website) are final sale and cannot be returned or exchanged. If you have any questions before purchasing, please reach out to our team!
For any questions, email info@leeloactive.com.au – we’re happy to help!