RETURNS – LEELO ACTIVE
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LEELO ACTIVE

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RETURNS POLICY

We are sure you will love your LEELO. as much as we do, but if for any reason you are unhappy with your purchase, we will happily provide you with a store credit (excluding shipping) with no expiry date. Please note we will also provide a cash refund if the customer messages us prior to making a purchase :) this way we can ensure you are getting the exact product & perfect fit. 

Please keep in mind, in order for us to accept your return, the below requirements must be met;

  • The item is in unworn, brand new condition with original packaging.
  • The item is in unworn, brand new condition with no marks or stains (including makeup, tan, deodorant etc)
  • The item is returned (and received) to us within 28 days of delivery date
  • The item was not purchased in a sale

PLEASE NOTE:

  • Once your return is received, please allow up to 5 business days processing time for our team to contact you via email
  • Sale items are not eligible for returns
  • We do not offer refunds on non faulty items 
  • We cannot offer direct exchanges
  • All return shipping costs are to be covered by the customer

AFTERPAY RETURNS:

If you have purchased through AfterPay, the returns process is the same as the above, when a store credit is issued, your AfterPay payment plan will continue.

RETURNS:

To start the process, simply email leelo.active@outlook.com or send us a message on Facebook & we will assist :)

LEELO

56A CASTELLON CRES COOGEE, PERTH 6166

We recommend using a tracking service to monitor your return. 

Please note, we cannot add or change discount codes on already placed orders. 

 

RETURN TO SENDER

If you forget to collect your parcel from the post office within 14 days (10 business days) your parcel will be returned to sender. If you would like to receive a refund on an order which has been returned to sender, the refund will be less the shipping costs incurred (to & from). If you would like the order to be sent back to you, we will require a payment of $7.50 (standard) or $10.00 Express :)

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