FAQs

 
WHAT IS YOUR RETURNS POLICY?

A: We offer a 30 day exchange period on size only, if your item is returned in original condition, unworn and with tags attached. Please make sure your item is free from:

- Make up, fake tan and animal hair

- Free from scents of deodorant, perfume or washing powder

Please be careful when trying on our garments! If your return doesn't meet the above criteria we will unfortunately have to send it back to you. We are unfortunately unable to cover the cost of return shipping, but will happily ship the new size to you free of charge. We do not offer exchanges for change of mind (colour or item) so please choose carefully before confirming your order. This is also outlined in our Terms and Conditions. If you need to exchange your size, please contact leelo.active@outlook.com and we will help you complete the process.

HOW DO I EXCHANGE A SIZE IF YOU ARE OUT OF STOCK?

A: Simply contact us at leelo.active@outlook.com to let us know what size you would like to exchange. If we are well and truly sold out of the size you need, we can offer you a refund less the cost of shipping.

WHAT HAPPENS IF I WAS SENT AN INCORRECT ITEM?

A: If you have received an incorrect item (this includes incorrect size or colour) we will require you to send through a photo of the item to leelo.active@outlook.com - and then we will be able to proceed with further information on what to do next. We will reimburse shipping expenses when the receipt is included in the return package. When returning an incorrect item please ensure that the garment gets back to us in an original unworn condition with tags attached.

 

WHAT FABRICS ARE EACH OF THE PRODUCTS MADE OF?

A: Fabrics used in manufacturing are listed in the product descriptions on our website.

DO THE PRODUCTS RUN TRUE TO SIZE?

A: Measurements for you to refer to when picking a size are outlined on our website, to help you achieve the best fit. If you are in between sizes in our crop tops or sports bras, we would recommend selecting the larger size, as the fit is quite snug and the fabric doesn’t have a lot of stretch.

I ORDERED THE WRONG SIZE BY ACCIDENT, AM I ABLE TO CHANGE IT BEFORE YOU SHIP IT OUT?

A: Please contact leelo.active@outlook.com and we will help you anyway we can, as long as you contact us before the product is shipped. Please remember during launch/restock periods we receive high volumes of orders and emails, and can't always make changes to orders in time before they're shipped.

WHEN WILL YOU BE RESTOCKING?

A: The best way to find out about any Leelo Active updates including restock dates, is to join our mailing list. Our members are the first to know and you can sign up easily by scrolling to the bottom of any page on our website. Also follow @leelo.active on Instagram.

DOES SHIPPING INCLUDE IMPORT/TAX CHARGES?

A: No. Please refer the Shipping page on our website, which outlines important information regarding import liabilities, taxes and the associated costs.

 

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