FAQs – LEELO ACTIVE
NEED HELP WITH SIZING? MESSAGE US :)

LEELO ACTIVE

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WHAT IS YOUR RETURNS POLICY?

We are sure you will love your LEELO. as much as we do, but if for any reason you are unhappy with your purchase, we will happily provide you with a store credit (excluding shipping) with no expiry date.

Please keep in mind, in order for us to accept your return, the below requirements must be met;

  • The item is in unworn, brand new condition with original packaging (this includes dust bags and clear packaging) 
  • The item is in unworn, brand new condition with no marks or stains (including makeup, tan, deodorant etc)
  • The item is returned (and received) to us within 28 days of delivery date
  • The item was not purchased in a sale

PLEASE NOTE:

  • Once your return is received, please allow up to 5 business days processing time for our team to contact you via email
  • Sale items are not eligible for returns
  • We do not offer refunds on non faulty items 
  • We cannot offer direct exchanges
  • All return shipping costs are to be covered by the customer

AFTERPAY RETURNS:

If you have purchased through AfterPay, the returns process is the same as the above, when a store credit is issued, your AfterPay payment plan will continue.

RETURNS:

To start the process, simply email leelo.active@outlook.com or send us a message on Facebook & we will assist :)

LEELO

56A CASTELLON CRES COOGEE, PERTH 6166

We recommend using a tracking service to monitor your return. 

Please note, we cannot add or change discount codes on already placed orders. 

HOW DO I EXCHANGE A SIZE IF YOU ARE OUT OF STOCK?

A: Simply contact us at leelo.active@outlook.com to let us know what size you would like to exchange. If we are well and truly sold out of the size you need, we can offer you a refund less the cost of shipping.

WHAT HAPPENS IF I WAS SENT AN INCORRECT ITEM?

A: If you have received an incorrect item (this includes incorrect size or colour) we will require you to send through a photo of the item to leelo.active@outlook.com - and then we will be able to proceed with further information on what to do next. We will reimburse shipping expenses when the receipt is included in the return package. When returning an incorrect item please ensure that the garment gets back to us in an original unworn condition with tags attached.

 

WHAT FABRICS ARE EACH OF THE PRODUCTS MADE OF?

A: Fabrics used in manufacturing are listed in the product descriptions on our website.

DO THE PRODUCTS RUN TRUE TO SIZE?

A: Measurements for you to refer to when picking a size are outlined on our website, to help you achieve the best fit. If you are in between sizes in our crop tops or sports bras, we would recommend selecting the larger size, as the fit is quite snug and the fabric doesn’t have a lot of stretch.

I ORDERED THE WRONG SIZE BY ACCIDENT, AM I ABLE TO CHANGE IT BEFORE YOU SHIP IT OUT?

A: Please contact leelo.active@outlook.com and we will help you anyway we can, as long as you contact us before the product is shipped. Please remember during launch/restock periods we receive high volumes of orders and emails, and can't always make changes to orders in time before they're shipped.

WHEN WILL YOU BE RESTOCKING?

A: The best way to find out about any Leelo Active updates including restock dates, is to join our mailing list. Our members are the first to know and you can sign up easily by scrolling to the bottom of any page on our website. Also follow @leelo.active on Instagram.

DOES SHIPPING INCLUDE IMPORT/TAX CHARGES?

A: No. Please refer the Shipping page on our website, which outlines important information regarding import liabilities, taxes and the associated costs.

 

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